Careers

We’re looking for a smart, caring individual with excellent critical thinking skills to help us with overflow work. This position is contract only, with variable hours, anywhere from 4-20 hours per week depending on caseload. It is best seen as supplemental income that would benefit someone with an existing VA type business, or someone whose schedule demands flexible hours.

You will be working remotely, with a small team, one direct supervisor, and a few case managers who will assign you task-based work, which you will perform on the customer’s behalf in a VA capacity. This is an entirely remote position offering a great work/life balance and flexible hours.

Please reach out if this sounds like you:

1. * Responsible, take-charge attitude
2. * Independent worker
3. * Kind, thoughtful, and able to get things done using the golden-rule without having to ‘check-in’ for instructions
4. * Undeniable critical thinking skills
5. * Solid writing skills
6. * Excited about a role where you’re encouraged to problem solve and make decisions independently to better serve the client

The position requires ownership of the following:

• 1. Outbound calls to services
• 2. Great note taking ability with a clear, written narrative
• 3. Navigate and push back on service reps, when necessary
• 4. Online research, as necessary

How to apply:

1. 1. Submit your resume and cover letter as two separate files
2. 2. PDF file format is preferred when submitting resume and cover letter
3. 3. Within the Cover Letter please include:
4. 1. – Your most comparable accomplishment
   2. – Your work from home experience
   3. – Any scheduling or salary requirements you may have

We’re looking for a customer care leader to take over daily customer facing interactions. The Case Manager position is the main contact for customers needing tailored support. The Case Manager determines how best to meet customer needs by prioritizing and assigning tasks. You will field inbound calls daily and make follow up outbound calls two days per week. This is an entirely remote position offering a great work/life balance with benefits.

Please reach out if this sounds like you:

1. * Responsible, take-charge attitude
2. * Undeniable customer service and critical thinking skills
3. * Solid writing skills
4. * Kind, thoughtful, and able to get things done using the golden-rule without having to ‘check-in’ for instructions
5. * Independent worker
6. * Excited about a role where you’re encouraged to problem solve and make decisions independently to better serve the client
7. * Enjoys providing top-notch customer care and is very good at it!
8. * Spanish fluency is a plus

The position requires ownership of the following:

1. 1. Inbound phone support
2. 2. Outbound follow up calls to customers
3. 3. Replying to support requests and emails
4. 4. Partial fulfillment duties with case and account management

How to apply:

1. 1. Submit your resume and cover letter as two separate files
2. 2. PDF file format is preferred when submitting resume and cover letter
3. 3. Within the Cover Letter please include:
4. 1. – Your most comparable accomplishment
   2. – Your work from home experience
   3. – Any scheduling or salary requirements you may have